At Tayhan Mart, we are committed to ensuring a smooth and satisfying shopping experience for our valued customers. Your satisfaction is our top priority, and we understand that sometimes a purchased product may not meet your expectations. To provide peace of mind, we have designed a clear and transparent Returns & Refund Policy.
1. 7-Day Return Window
We offer a 7-day return period for most products from the date of delivery. If you are not fully satisfied with your purchase, you can request a return within 7 days to receive a refund or exchange. This window allows you to inspect your order and ensure it meets your expectations.
Please note: The 7-day return period begins from the day you receive your product, not from the day you place the order.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
- Personalized, customized, or perishable products are not eligible for returns unless they are damaged or defective.
- Products marked as “Final Sale” or “Clearance” cannot be returned.
Returning a product that does not meet these criteria may result in the return being rejected.
3. How to Initiate a Return
Returning a product on Tayhan Mart is easy and convenient:
- Log in to your Tayhan Mart account.
- Navigate to “My Orders” and select the product you wish to return.
- Click “Request a Return” and select your preferred reason from the dropdown list.
- Our customer support team will review your request and provide instructions for returning your product.
- Pack the item securely in its original packaging and include all tags, manuals, and accessories.
- Use the return shipping label provided (if applicable) or send it through a reliable courier.
Once the return is received and inspected, we will process your refund or exchange as per your preference.
4. Return Reasons
We accept returns for the following reasons:
- Product received is damaged or defective.
- Incorrect item or wrong size/color received.
- Product does not match the description on the website.
- Buyer changed their mind (for eligible products within the 7-day window).
Important: Returns for buyer’s remorse (change of mind) are subject to the product being in original, unused condition.
5. Refund Process
Once your returned product is received and inspected by our quality team, the refund will be processed according to your original payment method.
- Processing Time: Refunds typically take 5–7 business days from the date of product receipt and inspection.
- Payment Method: Refunds will be credited back to the original payment method, whether it’s a credit/debit card, digital wallet, or UPI.
- Partial Refunds: In some cases, partial refunds may be issued if the product is not returned in its original condition or missing components.
You will receive an email confirmation once the refund is initiated.
6. Exchanges
If you prefer to exchange a product instead of a refund:
- Select “Exchange” when requesting a return.
- Choose the replacement item (size, color, or product) you want to receive.
- Send back the original product in its original condition.
Once the returned item is verified, your replacement product will be shipped to you promptly.
Note: Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.
7. Return Shipping
- Tayhan Mart provides easy return shipping options for most locations.
- Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly delivered.
- Always use a reliable courier and keep the tracking information until the return is confirmed.
- We recommend packing the product securely to avoid damage during shipping.
8. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact Tayhan Mart immediately with photos of the damaged item.
- Do not use or attempt repairs on the damaged product.
- Our support team will guide you on the return or replacement process.
We take all claims seriously and will ensure that you receive a replacement or refund promptly.
9. Wrong Item Received
In the rare event that you receive the wrong product:
- Contact our customer support team immediately.
- Provide your order ID and photos of the received item.
- We will arrange for the wrong product to be returned and the correct product to be sent at no extra cost.
10. CancellationsOrders can be canceled before shipping:
- Log in to your account and navigate to “My Orders”.
- Select “Cancel Order” if the order has not been shipped.
- Once canceled, a refund will be processed within 3–5 business days.
Note: Orders that have already been shipped cannot be canceled. In such cases, you may initiate a return once the product is delivered.
11. Non-Returnable Items
Some products cannot be returned:
- Perishable or consumable items.
- Personalized or custom-made products.
- Products marked as “Final Sale” or “Clearance.”
- Digital products or downloadable items.
12. Tips for a Smooth Return
To ensure your return is processed quickly:
- Include all original packaging, manuals, and accessories.
- Keep your receipt or order confirmation handy.
- Ship the product securely to avoid damage.
- Use the correct return address provided by Tayhan Mart.
13. Contact Customer Support
Our friendly customer support team is available to assist with any return or refund queries:
- Email: tayhanmart@gmail.com
- Phone: +92 332-6719863
- Live Chat: Available on the website during working hours
We aim to respond to all inquiries within 24–48 hours.
14. Commitment to Customer Satisfaction
At Tayhan Mart, your satisfaction is our priority. Our 7-day return policy is designed to give you confidence and peace of mind when shopping online. We are dedicated to making your return process smooth, fair, and convenient, because happy customers are at the heart of everything we do.
Conclusion
Shopping at Tayhan Mart is meant to be simple, secure, and stress-free. Our 7-day return window, transparent policies, and dedicated customer support ensure that whether you are buying daily essentials or special items, you can shop with confidence.
We continually strive to improve our services and deliver a seamless online shopping experience. Thank you for choosing Tayhan Mart — your satisfaction is always our priority.