At Tayhan Mart, your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring a safe and secure online shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from Tayhan Mart. By using our website, you agree to the practices outlined below.
1. Information We Collect
To provide you with a seamless shopping experience, we may collect various types of information, including:
a) Personal Information:
- Name, email address, phone number, billing and shipping addresses, and payment details.
- Account login information if you create an account on our website.
b) Transaction Information:
- Order history, payment information, and details about products purchased.
- Shipping and delivery information to ensure proper fulfillment.
c) Technical Information:
- IP address, browser type, device type, operating system, and website activity.
- Cookies, analytics data, and information collected through website tracking technologies.
d) Communication Data:
- Any information you provide when contacting our customer support team via email, chat, or phone.
We collect this information to improve your shopping experience, process orders, and provide personalized services.
2. How We Use Your Information
Tayhan Mart uses your information for the following purposes:
a) Order Fulfillment:
- To process and deliver your orders accurately and efficiently.
- To communicate with you regarding order updates, shipping, and delivery.
b) Account Management:
- To manage your account, update your preferences, and ensure secure access.
- To provide personalized product recommendations based on your shopping behavior.
c) Customer Support:
- To respond to inquiries, resolve issues, and provide assistance.
- To monitor and improve customer service quality.
d) Marketing and Promotions:
- To inform you about offers, discounts, new products, and other promotions.
- To send newsletters if you have subscribed.
- You can opt out of marketing emails at any time through your account settings or the unsubscribe link.
e) Analytics and Improvement:
- To analyze website traffic, usage patterns, and customer behavior.
- To improve website performance, product offerings, and overall user experience.
f) Security and Fraud Prevention:
- To detect, prevent, and address fraudulent activity or unauthorized transactions.
- To maintain the integrity and security of our website and services.
3. Sharing of Information
We respect your privacy and do not sell your personal information. However, we may share information in the following circumstances:
a) Service Providers:
- We may share your information with trusted third-party vendors that provide services such as payment processing, shipping, and analytics.
- These service providers are bound by confidentiality agreements and can only use your data to perform their services for Tayhan Mart.
b) Legal Compliance:
- We may disclose information if required by law or to comply with a legal process.
- We may share information to protect our rights, property, or safety, or that of our customers or others.
c) Business Transfers:
- In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new owner.
4. Cookies and Tracking Technologies
Tayhan Mart uses cookies, web beacons, and other tracking technologies to enhance your browsing experience and gather insights into website usage.
- Cookies help remember your preferences, login details, and shopping cart contents.
- Analytics Tools collect data to monitor website performance and improve functionality.
- Advertising cookies may be used to show relevant promotions on and off our website.
You can control or disable cookies through your browser settings, but this may affect website functionality.
5. Data Security
We take the security of your personal information seriously.
- Our website uses secure encryption protocols (SSL) to protect sensitive information, such as payment details.
- Access to personal information is limited to authorized personnel only.
- We implement administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal information.
While we strive to protect your information, no website or internet transmission is completely secure. By using Tayhan Mart, you acknowledge that we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Once the information is no longer required, we securely delete or anonymize it.
7. Children’s Privacy
Tayhan Mart is not intended for children under the age of 13.
- We do not knowingly collect personal information from children.
- If we learn that we have inadvertently collected information from a child, we will delete it promptly.
- Parents or guardians may contact us to request deletion of their child’s information.
8. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal and business obligations.
- Opt-Out: Opt-out of marketing communications at any time.
- Data Portability: Request your information in a portable format for use elsewhere.
To exercise any of these rights, contact our customer support team at tayhanmart@gmail.com.
9. Third-Party Links
Our website may contain links to third-party websites or services.
- Tayhan Mart is not responsible for the privacy practices of third-party sites.
- We encourage you to read the privacy policies of any third-party websites you visit.
10. International Data Transfers
If you access Tayhan Mart from outside Pakistan, your information may be transferred and processed in Pakistan or other countries where our servers or service providers are located.
- By using our website, you consent to such international transfers in accordance with this Privacy Policy.
- We ensure that transferred data is protected with appropriate safeguards.
11. Updates to Privacy Policy
Tayhan Mart may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
- We will notify you of significant changes via email or a prominent notice on our website.
- Continued use of our website after changes implies acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us:
- Email: tayhanmart@gmail.com
- Phone: +92 332-6719863
- Live Chat: Available on the website during business hours
Our team is committed to resolving your concerns promptly and ensuring your privacy is respected.
13. Commitment to Your Privacy
At Tayhan Mart, protecting your personal information is a top priority.
- We ensure transparency in our data collection and usage practices.
- We limit data sharing and maintain strict security protocols.
- Your trust is essential, and we strive to provide a secure, enjoyable, and reliable shopping experience.
By shopping with Tayhan Mart, you can be confident that your privacy is respected and safeguarded.