FAQ

1. Ordering & Account

1. How do I create an account on Tayhan Mart?

• Click on “Sign Up” at the top right corner, fill in your details, and follow the prompts to create your account.

2. Do I need an account to place an order?

• No, you can checkout as a guest, but creating an account allows faster checkout, order tracking, and exclusive offers.

3. Can I place an order without registering?

• Yes, our guest checkout option lets you place orders without an account.

4. How do I reset my password?

• Click “Forgot Password” on the login page and follow the instructions sent to your registered email.

5. How can I update my account information?

• Log in, go to “My Account,” and update your personal details or address.

6. Can I save multiple shipping addresses?

• Yes, you can add and manage multiple addresses in your account settings.

7. How do I change my email address?

• Go to “My Account” > “Account Settings” > “Email” and update it.

8. How do I subscribe to the newsletter?

• Enter your email at the bottom of the homepage or during checkout to subscribe.

9. Can I track my order without an account?

• Yes, use your order ID and email in the “Track Order” section.

10. How can I delete my account?

• Contact our customer support team, and they will assist you with account deletion.

2. Products & Availability

11. How do I search for products on Tayhan Mart?

• Use the search bar at the top or browse categories for your desired items.

12. Are all products shown on the website available?

• Yes, our website reflects real-time inventory, though some items may sell out quickly.

13. How often do you update your inventory?

• Our inventory is updated daily to ensure availability and new arrivals.

14. Can I request a product that is not available?

• Yes, contact our support team with your request, and we will try to source it.

15. How do I know if a product is in stock?

• Products in stock are indicated on the product page; sold-out items will be marked accordingly.

16. Are product colors accurate online?

• We strive for accuracy, but colors may slightly vary due to screen settings.

17. Can I see detailed product specifications?

• Yes, every product page includes detailed information about size, material, and features.

18. How do I find products for daily use?

• Browse our “Daily Essentials” or use the search filter for convenience products.

19. Do you sell branded products?

• Tayhan Mart offers a mix of trusted brands and high-quality in-house products.

20. Are product images real or stock photos?

• All images are of actual products, professionally photographed to show details.

3. Pricing & Promotions

21. How do I know if there is a discount?

• Discounted items are clearly marked with sale tags and prices on the product page.

22. Does Tayhan Mart offer seasonal sales?

• Yes, we offer regular seasonal promotions and festive discounts.

23. Are prices inclusive of taxes?

• Yes, all prices displayed include applicable taxes.

24. Can I use multiple coupons at once?

• Only one coupon code can be applied per order unless stated otherwise.

25. How do I apply a promo code?

• Enter the promo code during checkout in the designated field.

26. Are there membership or loyalty programs?

• Yes, we offer loyalty points for registered users, redeemable on future purchases.

27. Do you offer student or first-time buyer discounts?

• Occasionally, promotions may target first-time buyers or students. Keep an eye on our offers.

28. Can I get a price match?

• Tayhan Mart does not currently offer price matching.

29. Do you offer bulk order discounts?

• Yes, contact our support team for bulk purchase inquiries.

30. Are gift cards available?

• Yes, digital gift cards can be purchased and redeemed on Tayhan Mart.

4. Payment & Security

31. What payment methods do you accept?

• We accept credit/debit cards, digital wallets, UPI, and cash on delivery (COD) where available.

32. Can I pay on delivery (COD)?

• Yes, COD is available for select locations.

33. Is online payment secure?

• Yes, we use secure payment gateways and encryption to protect your details.

34. Can I save my payment method for future orders?

• Yes, registered users can securely save payment details.

35. How do I use a credit/debit card for payment?

• Enter card details during checkout and follow the secure prompts to complete payment.

36. Do you accept PayPal or other digital wallets?

• Yes, select the available digital wallet option during checkout.

37. Can I pay using UPI or bank transfer?

• Yes, UPI and bank transfer are accepted for supported locations.

38. Are my payment details safe with Tayhan Mart?

• Absolutely, we never store sensitive payment information on our servers.

39. What happens if my payment fails?

• You can retry payment or contact our support team for assistance.

40. Can I get an invoice for my purchase?

• Yes, invoices are emailed automatically after each successful order.

5. Shipping & Delivery

41. How long does delivery take?

• Delivery typically takes 3–7 business days depending on your location.

42. Do you offer same-day delivery?

• Same-day delivery is available in select cities.

43. What shipping carriers do you use?

• We partner with trusted local and national courier services for reliable delivery.

44. Can I change my delivery address after ordering?

• Contact support immediately; we will update the address if the order has not shipped.

45. Do you ship internationally?

• Currently, we deliver only within Pakistan.

46. How do I track my order?

• Use the “Track Order” section with your order ID and email.

47. Can I schedule a delivery?

• Scheduled deliveries may be available; contact support for assistance.

48. What if I am not home during delivery?

• The courier will leave a notification, and you can reschedule or pick up from their nearest office.

49. Do you offer free shipping?

• Free shipping is available on select orders above a minimum purchase value.

50. Can I pick up my order from a local store?

• Currently, Tayhan Mart is online-only; home delivery is available.

6. Returns & Refunds

51. What is your return policy?

• Items can be returned within 7–14 days of delivery, depending on the product category.

52. How do I return a product?

• Initiate a return from “My Orders” or contact customer support.

53. Can I exchange a product?

• Yes, exchanges are possible if the item is in original condition.

54. How long does it take to get a refund?

• Refunds are processed within 5–7 business days after we receive the returned product.

55. Are shipping charges refundable?

• Standard shipping charges are non-refundable unless the product is defective or wrong.

56. What if the product is damaged on arrival?

• Contact support immediately with images; we will replace or refund the item.

57. Can I return a product if I change my mind?

• Yes, non-defective items can be returned within the return window.

58. Are there products that cannot be returned?

• Perishable items, personalized products, and clearance items may not be eligible.

59. How do I check the status of my return?

• Use your order ID in “Track Returns” or contact support.

60. Do you offer store credit instead of a refund?

• Yes, you can choose store credit for future purchases.